What Are The Different Types Of PBX Systems?

The phone system is the key to accomplish successful communication in your business. The ability to reach specific extensions, intercom, initiate conference calls, assign customers to wait for assistance are all distinct features of a business PBX system. It depends on the needs of your company when you chose your PBX system. So, let’s explore our options:

Types of PBX systems

Digital PBX System

A digital PBX can deploy a traditional analog PBX system, as well as IP phones. This system can be upgraded by integrating with VoIP systems and by adding background music for customers on hold. Compared to the old analog telephone lines and wired, digital PBX systems deliver better sound quality.

These systems offer standard functions like extensions and transfers. They offer also other options for the user configuration like digital answering assistants, voicemail and the call-forwarding feature. This is a popular choice for businesses with older wiring, unsecured phone lines, or unreliable internet connection.

On-site IP PBX System

Also known as Voice IP (VoIP) PBX system takes full advantage of existing internet connections that are readily available. With the explosion of VoIP phone service and unified communications, the IP platform was until recently regarded as the most commonly seen type of PBX system. On-site IP phone systems utilise your business’s internal networks. By using the internet, on-site IP PBX systems can deliver call stability, a better sound quality, and more advanced applications of a PBX system. Some of these features include interfacing with other elements of your business’s unified communications, like voicemail to email, mobility integration, and video calling.

For an on-site VoIP PBX system to reach its full potential, you will likely need to use SIP Trunks. This provides additional very important features such as disaster recovery, call accounting, advanced call routing and can even save up to 70% on your calling services compare to a digital PBX system.

Hybrid PBX System

A hybrid phone system uses both digital PBX and VoIP technology to create a blended system one that uses a digital phone system in-house and VoIP solutions to connect to the external phone numbers. Great way to get the best of both worlds.

This type of PBX can be easier to administrate because it’s housed on-site and gives the ability to connect to remote offices or additional employees to the phone system. Most Hybrid PBX systems support SIP trunk and have excellent voice quality. With this kind of phone system, the transition will be better suited to a comprehensive VoIP system in the future.

This option is perfectly suited for your business if you don’t want to or can’t rely on the internet for your phone service, your staff is primarily stationary. This is an option if you prefer your phone system be on the site, you require secure lines, your facility has dated wiring and you want to try out or use some VoIP technology, with the option for full integration in the future.

Cloud-based PBX System

cloud-based PBX system, also known as a hosted PBX, provides all PBX system features, applications, and calling services in the cloud. With the cloud-based phone system, the applications, features, and phone service are billed monthly under a single invoice. The “hosts” of your telecom service will provide ongoing software updates, PBX maintenance, and warranties. So, all of these are no longer your concern.

This is the most cost-effective option, the easier to manage, flexible, scalable that comes with all the advanced calling features, including advanced disaster recovery, multi-office networking, and budget-friendly pricing. With this service, you no longer have to worry about providing maintenance repairs to the back-end equipment. All of this will come in the responsibility of the phone system hosting company.

Do you think it’s the right time to upgrade your business phone systems? Start a free assessment with us and learn more about how we can help your business grow.

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