3CX Cloud-Based Phone Systems
At Xenex Systems we offer a 3CX VoIP phone platform that does much more than help people talk to each other. 3CX VoIP gives businesses voice, text, video and contact management in a single user interface. When moving to the cloud, we migrate your business phone and fax numbers to VoIP, ensuring that you retain your data, making the migration process seamless. During Covid-19, we are offering the Standard Edition of the 3CX software to all organisations completely free of charge for 3 years. Start a free assessment to identify where you are today and find out where technology can take you tomorrow.
Call & Support Centre
5+
users
- Remote installation
- Audit Review and Advisory plan to use the features
- Monthly meetings to find better features that will improve the productivity
- Multiple workplaces
- Access to our 24 hours IT Support and help desk
- Hardware iOS, Android, Windows and/or Mac
- Voicemail
- Voicemail to email
- Call Recording
- Call Transfer&Parking
- Auto-Attendant/IVR
- Call Forwarding
- Follow Me
- VMX Locator
- Call Reporting
- Auto Sync users with Office 365
- Call Transcription
- Integrated WebRTC
- Live Chat & Talk
- Ability to dial-in to a web meeting by phone
- Monitor inbound call quality
- Monitoring, analytic info, and statistics for all calls and managed queues
- Manager action shortcuts to log in and logout manager queue agents
- Queue agent status info and individual call statistics per queue
- Remote archiving to Google Drive or NAS
- Retrieve customer details and journal calls
- Skill-based routing
- Do not Disturb
- Call Screening
- Instant Call Control
- Dictation
- Ring Groups
- Call Queuing
- Call transfer
- Music on hold
- Office hours
- Conference Rooms
- Phone Directory
- Intercom & Paging
- Busy Lamps
- Call Spy
- Call Logging
Recommended Plan
Small-Medium Business
5 to 49
users
- Remote installation
- Audit Review and Advisory plan to use the features
- Monthly meetings to find better features that will improve the productivity
- Multiple workplaces
- Access to our 24 hours IT Support and helpdesk
- Hardware iOS, Android, Windows and/or Mac
- Voicemail
- Voicemail to email
- Call Recording
- Call Transfer&Parking
- Auto-Attendant/IVR
- Call Forwarding
- Follow Me
- VMX Locator
- Call Reporting
- Auto Sync users with Office 365
- Call Transcription
- Integrated WebRTC
- Live Chat & Talk
- Ability to dial-in to a web meeting by phone
- Monitor inbound call quality
- Monitoring, analytic info, and statistics for all calls and managed queues
- Manager action shortcuts to log in and logout manager queue agents
- Queue agent status info and individual call statistics per queue
- Remote archiving to Google Drive or NAS
- Call Journaling
- Skill-based routing
- Do not Disturb
- Call Screening
- Instant Call Control
- Dictation
- Ring Groups
- Call Queuing
- Call transfer
- Music on hold
- Office hours
- Conference Rooms
- Phone Directory
- Intercom & Paging
- Busy Lamps
- Call Spy
- Call Logging
Large Business
50 to 300
users
- Onsite installation
- Audit Review and Advisory plan to use the features
- Monthly meetings to find better features that will improve the productivity
- Multiple workplaces
- Access to our 24 hours IT Support and helpdesk
- Hardware iOS, Android, Windows and/or Mac
- Voicemail
- Voicemail to email
- Call Recording
- Call Transfer&Parking
- Auto-Attendant/IVR
- Call Forwarding
- Follow Me
- VMX Locator
- Call Reporting
- Auto Sync users with Office 365
- Call Transcription
- Integrated WebRTC
- Live Chat & Talk
- Ability to dial-in to a web meeting by phone
- Monitor inbound call quality
- Monitoring, analytic info, and statistics for all calls and managed queues
- Manager action shortcuts to log in and logout manager queue agents
- Queue agent status info and individual call statistics per queue
- Remote archiving to Google Drive or NAS
- Call Journaling
- Skill-based routing
- Do not Disturb
- Call Screening
- Instant Call Control
- Dictation
- Ring Groups
- Call Queuing
- Call transfer
- Music on hold
- Office hours
- Conference Rooms
- Phone Directory
- Intercom & Paging
- Busy Lamps
- Call Spy
- Call Logging