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Cloud Based Phone Systems

At Xenex Systems we offer a 3CX VoIP phone platform that does much more than helping people to talk to each other over a dedicated line. 3CX VoIP gives businesses voice, text, video and contact management in a single user interface. When moving to the cloud, we migrate your business phone and fax numbers to VoIP, ensuring that you retain your data, making the migration process seamless. Start a free assessment to identify where you are today and find out where technology can take you tomorrow.
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FEATURES

How You Can Leverage Xenex Systems For Your Business

Here’s a quick look at some of the added value VoIP will bring to your business.
Unified Communications
Facilitates integration between your IT environment and phone system, whether it’s onsite or cloud-based. Sharing of names, extensions, and numbers can all be seamlessly integrated.
Lower Phone Bills And Communication Costs
Moving to the cloud reduces capital expenditure as well as lowering ongoing call costs. Experience 99.99% uptime by hosting 3CX on an enterprise cloud solution.
Latest Technology Without Extra Cost
When you purchase an onsite phone system, it comes inclusive of the cost of updating the technology. Cloud hosting 3CX requires a software license – we set up automatic updates to ensure that your software system stays up to date.
Migrate to the cloud
Retain your business phone numbers by porting them across to the VoIP platform. We’ll ensure that the transition is seamless.
Carrier-Grade Reliability
We use enterprise-level servers so that we can guarantee the highest call quality. These servers are supported by excellent infrastructure – well-tested, reliable, and redundant.
Active Directory Integration
We can integrate your Windows Active Directory domain into the AWS 3CX hosted platform so that your team can access directory information from the cloud phone system.
Mobile Phone App Enables Softphone
We can add the 3CX software to your smartphone or computer and access each staff members’ phone extension across handsets and mobile devices to ensure that all members of the team are readily contactable.
CRM Integration
3CX can integrate with a number of CRM and ERP systems including MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Google Contacts, Freshdesk, Datev, Zendesk, Nutshell, Exact Online, vtiger, EBP, Bitrix24, ConnectWise, and Act.
Easy Management of IP Phones & Softphones
Each user can manage features such as call forwarding, voicemail, or can be managed by us. Calls can be operated entirely from the desktop or mobile devices, with hardware optional including iOS, Android, Windows, and Mac.
Packages

Choose Your Plan

3CX Unified Communications is a fully-featured telecom solution that suits any size business.
Call & Support Centre
5+  users

  • Remote installation
  • Audit Review and Advisory plan to use the features
  • Monthly meetings to find better features that will improve the productivity
  • Multiple workplaces
  • Access to our 24 hours IT Support and help desk
  • Hardware iOS, Android, Windows and/or Mac
  • Voicemail
  • Voicemail to email
  • Call Recording
  • Call Transfer&Parking
  • Auto-Attendant/IVR
  • Call Forwarding
  • Follow Me
  • VMX Locator
  • Call Reporting
  • Auto Sync users with Office 365
  • Call Transcription
  • Integrated WebRTC
  • Live Chat & Talk
  • Ability to dial-in to a web meeting by phone
  • Monitor inbound call quality
  • Monitoring, analytic info, and statistics for all calls and managed queues
  • Manager action shortcuts to log in and logout manager queue agents
  • Queue agent status info and individual call statistics per queue
  • Remote archiving to Google Drive or NAS
  • Retrieve customer details and journal calls
  • Skill-based routing
  • Do not Disturb
  • Call Screening
  • Instant Call Control
  • Dictation
  • Ring Groups
  • Call Queuing
  • Call transfer
  • Music on hold
  • Office hours
  • Conference Rooms
  • Phone Directory
  • Intercom & Paging
  • Busy Lamps
  • Call Spy
  • Call Logging

Recommended Plan
Small-Medium Business
5 to 49  users

  • Remote installation
  • Audit Review and Advisory plan to use the features
  • Monthly meetings to find better features that will improve the productivity
  • Multiple workplaces
  • Access to our 24 hours IT Support and helpdesk
  • Hardware iOS, Android, Windows and/or Mac
  • Voicemail
  • Voicemail to email
  • Call Recording
  • Call Transfer&Parking
  • Auto-Attendant/IVR
  • Call Forwarding
  • Follow Me
  • VMX Locator
  • Call Reporting
  • Auto Sync users with Office 365
  • Call Transcription
  • Integrated WebRTC
  • Live Chat & Talk
  • Ability to dial-in to a web meeting by phone
  • Monitor inbound call quality
  • Monitoring, analytic info, and statistics for all calls and managed queues
  • Manager action shortcuts to log in and logout manager queue agents
  • Queue agent status info and individual call statistics per queue
  • Remote archiving to Google Drive or NAS
  • Call Journaling
  • Skill-based routing
  • Do not Disturb
  • Call Screening
  • Instant Call Control
  • Dictation
  • Ring Groups
  • Call Queuing
  • Call transfer
  • Music on hold
  • Office hours
  • Conference Rooms
  • Phone Directory
  • Intercom & Paging
  • Busy Lamps
  • Call Spy
  • Call Logging

Large Business
50 to 300  users

  • Onsite installation
  • Audit Review and Advisory plan to use the features
  • Monthly meetings to find better features that will improve the productivity
  • Multiple workplaces
  • Access to our 24 hours IT Support and helpdesk
  • Hardware iOS, Android, Windows and/or Mac
  • Voicemail
  • Voicemail to email
  • Call Recording
  • Call Transfer&Parking
  • Auto-Attendant/IVR
  • Call Forwarding
  • Follow Me
  • VMX Locator
  • Call Reporting
  • Auto Sync users with Office 365
  • Call Transcription
  • Integrated WebRTC
  • Live Chat & Talk
  • Ability to dial-in to a web meeting by phone
  • Monitor inbound call quality
  • Monitoring, analytic info, and statistics for all calls and managed queues
  • Manager action shortcuts to log in and logout manager queue agents
  • Queue agent status info and individual call statistics per queue
  • Remote archiving to Google Drive or NAS
  • Call Journaling
  • Skill-based routing
  • Do not Disturb
  • Call Screening
  • Instant Call Control
  • Dictation
  • Ring Groups
  • Call Queuing
  • Call transfer
  • Music on hold
  • Office hours
  • Conference Rooms
  • Phone Directory
  • Intercom & Paging
  • Busy Lamps
  • Call Spy
  • Call Logging

Jump On Board!

The onboarding process does not have to be difficult or complex.
Step 1
Contact us and tell us about your business processes and requirements.
Step 2
If we’re a match, we’ll come out to your business to provide a no-cost audit.
Step 3
Full network infrastructure drawings and mappings are provided to you.
Step 4
We’ll make you a project and upgrade path recommendation proposals.
Step 5
Fixed cost or non-fixed cost support agreement options tailored to suit your business.

Get in touch today

Send us a message about our services and we’ll be back with you very soon.

Xenex Systems
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