Xenex Systems
  • Home
  • About Us
  • Industries
    • Automotive IT
    • Medical IT
    • Agricultural IT
  • IT Services
    • Cloud Solutions
    • Communication Systems
    • IT Audit & Reviews
    • IT Outsourcing
  • Shop
  • Insights
  • Contact

Managed IT Services and Phone Systems

Free Audit
Xenex Systems
  • Home
  • About Us
  • Industries
    • Medical IT
    • Agricultural IT
    • Automotive Dealership IT
  • IT Services
    • Cloud Solutions
      • Amazon AWS & Microsoft Azure
      • Microsoft SharePoint
      • Microsoft Office 365
    • Communication Systems
      • 3CX Phone Systems
      • Internet & NBN
      • VoIP Phone Systems
      • Session Initiation Protocol (SIP) Trunks
      • Xenex PBX Solution
    • IT Audit & Reviews
      • IT Strategy & Planning
      • Data Recovery & Business Continuity
      • Hardware & Software
    • IT Outsourcing
      • Managed IT Services
      • IT Support & Help Desk
      • Telstra Professional Services
      • Data Backup Management
  • Insights
  • Shop
  • Contact

IT Support & Help DeskIT Outsourcing

Get world-class support on-demand with Xenex Systems IT Help Desk.

Whether it’s a software error five minutes before a critical presentation or a server breakdown at two in the morning, technical difficulties can happen to anyone, any day, any time.

That’s why Xenex Systems’ Helpdesk service exists.

We offer 24/7 remote support anywhere in Australia and onsite day support to Perth and Adelaide businesses of any size.

The Helpdesk service isn’t just limited to businesses operating without an IT person – we can also act as an extension of your regular IT role outside of business hours. Our IT pros will get to know your system back to front so that your team can work seamlessly hand-in-hand with ours.

What’s more, we take great pride in keeping our IT support desk local. Learn why we think this is important here.

What can Helpdesk do?

  • Remote support

    We have a Perth and Adelaide based IT Helpdesk available 24/7, 365 days a year. All you need to do is log a ticket with our service desk on a call or online - then we’ll get right onto sorting it out. You’ll be able to track the progress of your support request as it passes through our team.

  • Onsite support

    When you require a physical presence at your business, we’re available from 6 AM-7 PM Monday-Friday. If you need a team member onsite, we’ll escalate your request to a dedicated on-call engineer as soon as possible.

  • Service Level Agreements

    Migrating to new systems or moving to the cloud can be some of the most problematic ICT tasks. We use Service Level Agreements to be crystal clear on what we can help you with when delivering complex upgrades and migration projects. Being educated and prepared is the best way to make things run smoothly.

  • Integration and redundancy

    We integrate our Help Desk systems with your business processes - which means skilled technicians are always available to assist via phone and remote interactive support. With access to Xenex Systems' Help Desk, you’ll always be failsafe.

  • Ongoing monitoring

    Even if you’re not experiencing technical difficulties, our remote monitoring and management agents run on your network and notify our service desk when potential issues arise. Our Help Desk technicians and engineers will be alerted - then they’ll begin investigating.

  • Regular reporting

    Access to Xenex Systems' pinpoint-precise reporting and metrics means you know exactly what our Help Desk has done and why. Plus, we can schedule reporting as frequently as you like.

  • How do I get access to Xenex Systems' Help Desk?

    We offer our Help Desk as a standalone service, but it’s much more powerful when used as part of an IT Managed service. Our Managed Service is the market-leading all-in-one, perfect for business owners who want a set-and-forget solution to all their IT woes.

Newsletter

Sign up to keep up to date with the latest technologies of the services we provide.

    Main Office

    Xenex Systems

    • Sales: (08) 6245 2800
    • Support: (08) 9240 2800
    • Email Sales
    • Email Support
    • Unit 6/3 King Edward Road, Osborne Park, WA 6017

    Important Links

      • Standard Form of Agreement
      • Privacy Policy
      • About Us
      • Contact Us

    Shop Links

      • Shop
      • My account
      • Cart
      • Checkout

    Recent Posts

    • Choosing The Right Cloud Computing Solution For Your Industry

      12 May 2025
    • Why are IT Systems Audits important?

      29 Jan 2025
    • Why is cybersecurity important in healthcare?

      26 Jun 2024
    Copyright © 2025 – Xenex Systems – All rights reserved.

    Free Audit Enquiry