Our specialist medical IT support services are designed to ensure safe, secure and efficient adoption of technology across the healthcare industry, supporting health and medical professionals in Perth.
Medical IT support services need top-tier security and service. That’s why we offer Perth’s most secure data hosting with 24/7 helpdesk support.
As the healthcare industry transitions from physical and paper-based filing, medical offices and practices are exploring how to safely introduce and incorporate technology into their day-to-day operations. Switching to or engaging a provider that specialises in medical IT support services means switching to a safer, more secure and more direct IT environment.
Our team has the knowledge, experience and capability to support a range of providers across the medical industry; from general practitioners and private practices, to allied health and more.
Why choose Xenex Systems for medical IT support services in healthcare?
Well, because we’ve worked with a broad range of medical groups, we know exactly what they need to operate in a field where confidentiality and data security are paramount. We’re proficient in the installation and management of Best Practice and other medical industry software, and our tech-progressive approach means we can bring any set-up in line with outage-free, 99% uptime cloud-based solutions. Basically, you’ll be working with an experienced team that can navigate a complex industry to implement high-performance medical IT solutions.
By hosting or backing up your medical servers on our infrastructure in Perth, you’ll be able to utilise a private communication link straight to your data – without relying on the web. Our medical IT support services and solutions take the guesswork out of accessing and updating data when you need to.
In recent years, we’ve worked to assist many key medical service providers in Perth to transition from on-site to remote working scenarios and improve existing Telehealth set ups. Our client referrals in this space are a testament to our outcomes for customers in this industry.
End-to-end medical IT support services – whatever you need, when you need it.
By offering truly end-to-end medical IT support services in Perth, we’re here to ensure you’re getting whatever you need, when you need it. This includes:
- Best Practice implementation and management
- Work-from-home transitions
- Ultra-secure data storage
- On-site software training
- Direct server linking and Internet-free medical data transmission
- Data backup and disaster recovery
- Tech-progressive consultation
- Cloud migration and hosting
- VoIP and telephony (including 3CX)
- Internet & NBN facilitation
- 24/7 helpdesk support
The best part is, all of these services can be neatly bundled into one celebrated set-and-forget Managed Service. Our Managed Services often save clients around half of what they were paying to their previous provider – and that’s why Xenex Systems has a 95% client retention rate.
Begin your medical IT support journey with Xenex Systems
Want to get a safer, smarter and more secure IT environment? Use the link below to book in for a free IT systems audit – we’ll join you on-site to inspect the hardware and software you’re currently using. From there, we’ll chat about your IT needs and get a better understanding of anything that might be standing in your way. Lastly, we’ll design a plan to get you where you want to go – and you decide if you’re on board or not.
Frequently Asked Medical IT Support Questions
From medical professionals to administrators, staff in the healthcare industry who are looking to streamline operations can have a read through our answers to some frequently asked questions below.
Why are medical IT support services and solutions important in healthcare?
There are a bunch of sensitivities that need to be considered when it comes to technology in the healthcare industry, and while we won’t keep you here for hours to cover everything, there are a few really important reasons why.Firstly, security is paramount at every stage - especially when it comes to inputting, managing or storing patient data, and complying with legislation that protects patients. Efficiency is another super important factor; a highly-functioning IT system or process ensures effective communication between the medical practice and other healthcare providers. We also talk a lot about prevention, to make sure that our IT support services and solutions are not only tailored, but are future proof so that any vulnerabilities are caught early and the organisation is safeguarded.What technology is being used in the healthcare industry?
Technology is such a broad term, especially in healthcare. From the computers that sit at reception desks across the country, to medical equipment and diagnostic tools, as well as wearables and smart monitors that can be taken off-site by patients, there’s a lot to unpack and a lot to protect.But, to keep things simple, we’ll list out a few different technologies currently being utilised in the healthcare industry. Phone technology allows for telehealth consultations; computing technology and software is used to store, update and manage patient data; and electronic prescription technology allows patients to access medication without an in-person appointment, and there’s a lot more where that came from.How do medical IT support services tackle cybersecurity in healthcare?
Organisations in the healthcare industry have access to a large amount of patient data and records, which makes them vulnerable to cyberattacks, particularly as they offer essential services. Cybersecurity is extremely important in healthcare, and a key function of medical IT support services is to take measures that prevent medical practices from an attack, but also to ensure that if a cyberattack does occur, that they are able to recover.This is done through strict compliance with rules and regulations, as well as going above and beyond to tailor medical IT support services to the specific organisation and its needs.Why do I need medical IT support services?
No matter what area of health you operate in, specialist medical IT support services can help ensure you’re compliant with privacy laws, reduce downtime, and more. It’s important to seek out a service provider that can not only offer these things, but to find one that actually understands the industry, the software being used and the different ways of working within a healthcare practice or other related environments.
Ready to switch to a medical IT specialist?
If you’re ready to take the next step in your medical IT journey, let us take it with you. As specialists in healthcare and medical IT, Xenex Systems offers a free IT systems audit that will give you a better understanding of your organisation. Click the link below and get in touch!
BOOK A FREE AUDIT