Managed IT Services
Simplify your IT environment and forget about tech issues once and for all by making Xenex your managed IT partner.If you don’t have the resources hire a full-time in-house technician, a managed service is the answer. As a fully scalable solution, we can be responsible for all of your IT setup or just part of it – and we work with businesses of any type or size.
How does it work?
Taking the managed service route is simple. It means you get an ongoing ‘subscription’ to our full range of IT services plus access to our full team of IT professionals for less than the annual cost of an in-house IT person.
What’s included in a Managed IT service?
In a Managed contract, we handle everything from implementation to management to upgrades with saving cost and time top-of-mind. Almost every service we offer is available as part of a Managed Service. That could include:
- IT support and 24/7 Help Desk access
- Backup management
- Infrastructure maintenance
- Cybersecurity and business continuity
- Data recovery
- Hardware and software supply
- Cloud hosting
- Phone systems
- Mobile device integration
- 24/7 Monitoring and proactive maintenance
- Internet & NBN connection
But you won’t be in the dark about it – we track our data ruthlessly, which means we can deliver regular comprehensive metrics and reports to our clients to understand their IT in plain English.
We are also a Telstra Business Accredited Partner and a Telstra Enterprise Partner (TPSA). If you are already working with Telstra, we can align with your Telstra account team and act as a single point of contact between your business and Telstra.
How does it work?
All good things start with coffee, so we’ll invite you to our office to have a chat. There we can talk about your current IT situation, your goals, your unique business needs and any problems you’re facing – and after that, we’ll get to work solving them!