Simplify your IT environment and leave the tech headaches behind with our managed IT services in Perth and across Western Australia.
Whether your business doesn’t have the resources to expand its in-house team, or your current team just needs some additional and dependable support, our managed IT services in Perth are the answer. With a solution that is fully scalable, Xenex Systems offers effective services that can manage your entire IT setup, or assist with specific parts of it.
Our team works with businesses of any type or size, and has extensive experience in delivering managed IT services across the Automotive, Agricultural and Medical industries.
What are managed IT services and what do they include?
Managed IT services ensure that anything from the implementation of IT infrastructure, to the management of security, systems and upgrades, can be handled by one partner or provider. These services are designed to improve the performance of your systems, ensure cybersecurity, and free up resources within the business.
Whether your organisation is looking for complete, full-service managed IT, a reliable extension of an existing team, or anything in between, Xenex Systems operates with cost and time savings top-of-mind when working through a solution that is tailored to you.
Almost every service we offer is available as part of a managed IT service offering, which means your solution might include:
- IT support and 24/7 local Help Desk access
- Cybersecurity and business continuity
- Backup management
- Infrastructure maintenance
- Data recovery
- Hardware and software supply
- Cloud hosting
- Phone systems
- Mobile device integration
- 24/7 Monitoring and proactive maintenance
- Internet & NBN connection
One thing’s for sure, when you engage our team to support your business with managed IT services in Perth, you won’t be kept in the dark. We track our data ruthlessly, which means we deliver regular comprehensive metrics and reports to our clients. You’ll not only have visibility over everything, but we’ll also make sure you understand what’s happening and what we’re doing – without the jargon.
Xenex Systems is a proud Telstra Business Accredited Partner and a Telstra Enterprise Partner (TPSA). If you’re already working with Telstra, we can align with your Telstra account team and act as a single point of contact between your business and Telstra, giving you one less person to deal with!
How managed IT services can benefit your business
There are many ways a managed IT services can benefit your business. With a focus on reducing IT costs and identifying opportunities to increase efficiency, these solutions can help ensure your business is set up for operational success.
Xenex Systems’ managed IT services across Western Australia will also give your business access to experts and expert advice, some of the latest and most robust technology, and 24/7 support from our help desk. Pair that with proactive monitoring and maintenance, as well as enhanced cybersecurity measures, and you’ll be well on your way to getting your business running as well as it can.
Frequently Asked Questions About Managed IT Services
What does a managed service provider (MSP) do?
When you’re researching your options and exploring whether or not managed IT services are the right fit for your business, you’ll likely come across the term ‘managed service provider’, or its acronym, ‘MSP’.To put it simply, Xenex Systems is a managed service provider. MSPs are external, and work to provide managed IT services, such as those listed above, to your business as part of an ongoing agreement or contract. It’s as simple as that!How much do managed IT services cost?
This depends on your business needs, how it operates, and what services we can offer in order to support your team. While we’d love to give you a quick and easy answer on costs, we’d prefer to give you an accurate estimate based on the specific requirements of your business.We first need to understand what’s going to work for your business, and tailor our recommendations to that. The good thing is that you can contact us to request a free, no-obligation systems audit, and we can take it from there to provide you with a cost estimate.What is the difference between managed IT services and standard IT support?
Managed IT services are more proactive, comprehensive, and long-term solutions when it comes to the IT infrastructure of a business. These solutions work to ensure the business is able to operate as efficiently as it can at all times, through ongoing support and maintenance of IT systems and security, as well as providing reports so that the business is kept up-to-date.On the other hand, standard IT support usually refers more to reactive, short-term IT solutions. This type of support typically addresses very specific and sometimes urgent issues as they arise, with measures put in place to fix than to prevent.Are managed IT services offered on-site or remotely?
At Xenex Systems, we take a hybrid approach to our managed IT services in Perth and Western Australia. All this means is that we like providing a mix of on-site and remote support to our clients.This gives us a good platform to use remote support to handle any routine or straightforward actionables, while reserving on-site support to handle complex issues that may arise, or assist with hardware and software that is stored and used on-location.Are managed service providers (MSPs) the same as managed security service providers (MSSPs)?
In short, no - MSPs are not the same as MSSPs. The two are very similar in name and acronym, so it’s easy to use them interchangeably, or think of them as identical. However, these are two different functions.As we’ve mentioned, managed service providers are external partners that offer managed IT services and support. Managed security service providers are also external parties, but they focus solely on security services, infrastructure and threats. So, while a managed service provider can assist with security services, it’s MSSPs that are specialists in the area.Businesses can use both, and MSPs can work alongside MSSPs to deliver a complete IT and security solution for those who require it.