IT Support & Help DeskIT Outsourcing

What can Helpdesk do?

• Remote support

  We have a Perth and Adelaide based IT Helpdesk available 24/7, 365 days a year. All you need to do is log a ticket with our service desk on a call or online - then we’ll get right onto sorting it out. You’ll be able to track the progress of your support request as it passes through our team.

• Onsite support

  When you require a physical presence at your business, we’re available from 6 AM-7 PM Monday-Friday. If you need a team member onsite, we’ll escalate your request to a dedicated on-call engineer as soon as possible.

• Service Level Agreements

  Migrating to new systems or moving to the cloud can be some of the most problematic ICT tasks. We use Service Level Agreements to be crystal clear on what we can help you with when delivering complex upgrades and migration projects. Being educated and prepared is the best way to make things run smoothly.

• Integration and redundancy

  We integrate our Help Desk systems with your business processes - which means skilled technicians are always available to assist via phone and remote interactive support. With access to Xenex Systems' Help Desk, you’ll always be failsafe.

• Ongoing monitoring

  Even if you’re not experiencing technical difficulties, our remote monitoring and management agents run on your network and notify our service desk when potential issues arise. Our Help Desk technicians and engineers will be alerted - then they’ll begin investigating.

• Regular reporting

  Access to Xenex Systems' pinpoint-precise reporting and metrics means you know exactly what our Help Desk has done and why. Plus, we can schedule reporting as frequently as you like.

• How do I get access to Xenex Systems' Help Desk?

  We offer our Help Desk as a standalone service, but it’s much more powerful when used as part of an IT Managed service. Our Managed Service is the market-leading all-in-one, perfect for business owners who want a set-and-forget solution to all their IT woes.