Experience world-class, on-demand business IT support and helpdesk with Xenex Systems.
With a team of experienced technicians at your disposal, our leading business IT support services and on-demand helpdesk are keeping things running smoothly for businesses across Perth.
We don’t overcomplicate things, our team are highly skilled and we’re on-hand to support you. Whether you’re experiencing a software error five minutes before that key presentation you’ve been preparing for, a server breakdown at two in the morning, or anything in between. The term ‘technical difficulties’ is thrown around a lot, but they can happen to anyone, on any day and at any time. That’s why our business IT support and helpdesk services exist.
Most businesses don’t actually have the resources for their own dedicated in-house IT teams, but that doesn’t mean they should be left behind. Outsourced IT support gives businesses access to local expert advice, custom solutions, regulatory compliance and more, right here in Perth.
Proactive, end-to-end business IT support that sticks
Supporting Perth businesses isn’t about a set-and-forget approach. It’s all about making sure your set-up works for you now and into the future.
Our IT support and helpdesk services are keeping businesses running, ensuring they get the most out of their tech set-up. From system upkeep, regular maintenance and local support, right through to the installation and management of communication systems (like 3CX and VoIP phone systems, or internet and NBN), cloud solutions and protection from cybersecurity threats, you really can have it all in one place with Xenex Systems.
That’s why Xenex Systems’ IT Suppor & Helpdesk service exists.
Peace of mind is invaluable, and that’s where our marquee helpdesk comes into play. Forming part of our business IT support services, the helpdesk is your first port of call. It’s important to us that we’re here when you need, so once your IT infrastructure is set, the helpdesk is intended to achieve this. It’s always there, whether you have questions, issues or concerns, or need some troubleshooting.
We offer 24/7 remote support through our helpdesk, no matter where you are in Australia, as well as on-site day support to businesses of any size across Perth. Our helpdesk services aren’t just limited to businesses operating without an IT person. We can also act as an extension of your regular IT role outside of business hours.
The support you receive through our helpdesk isn’t generic either. Our experienced team will get to know your system back-to-front – quirks and all. This doesn’t just keep things running smoothly, but ensures that our team can work seamlessly, hand-in-hand with yours.
What’s more? Our business IT support helpdesk is local, based in Perth, and always will be. There are a number of reasons why we choose to keep our support local, but one thing’s for certain, it’s all about making your experience the best it can be.
What do our business IT support services cover?
Frequently asked questions about business IT support and helpdesk services
If you still have questions after reading through our run-down on business IT support and helpdesk services, read on for answers to some of the most common queries we see on this topic.
Is helpdesk the same as IT support?
Helpdesk and IT support are two terms that are usually used interchangeably, like we’ve done above. However, the two are actually distinct offerings. The reason we’ve paired them together is because we offer both.The job of a helpdesk is typically to be your first point of contact when you have an issue, almost like a triage (but in the context of IT).On the other side of the coin, IT support refers more broadly to any complex or technical issues that need troubleshooting.Our helpdesk can progress any of these types of issues through to the right person to assist, so it’s all-in-one with Xenex Systems.What does an IT helpdesk do?
While we touched on the differences between a helpdesk and IT support more generally above, let’s look at what an IT helpdesk actually does in more depth.An IT helpdesk is your first point of contact when something goes wrong and you need support. They can help manage, track and troubleshoot some of the more basic or common issues we see (think password resets, connectivity issues and system outages or downtime).By using a ticket-based system, the helpdesk can respond to requests, prioritise, offer support where possible and pass more complex items through the team as needed.What is the difference between IT support and managed services?
Business IT support is focused on addressing issues as they come up, incorporating the services, benefits and outcomes we’ve covered above. Managed IT services on the other hand, allow for the proactive security and management of your IT needs with custom solutions that suit your business.