IT Support and Help Desk
Our dedicated IT service desk allows you to seek support on demand. You can outsource roles and services where you require. Start a free assessment to identify where you are today and find out where technology can take you tomorrow.
FEATURES

We can make the best of your IT environment

We can enhance your IT team by customising our offerings to provide the outsourced services you require. As we know your environment back to front, we can deliver a point of escalation and also advise on upgrade paths and improvements.
Remote support
We have a Perth based IT Helpdesk available 24/ 7/ 365. Any responses from our RMM platform will log tickets in our service desk ticketing system and track the progress of your support requests.
Onsite support
When you require a physical presence inside your business, we are available from 6 am to 7 pm, from Monday to Friday. We can escalate your issues and requests from service desk levels to engineers where required, ensuring that your requests are dealt with by the appropriate team member.
Migration Projects
Resolving issues in a timely manner can really impact your business productivity. We will give you an understanding of how critical an issue may be, and the maximum turnaround time required to resolve it. Service Level Agreements (SLAs) make us accountable to ensure your business is operating as efficiently as possible.
Service Level Agreements
Migrating to new systems and the cloud can be a daunting task. We can work with your internal IT department to deliver complex projects and upgrades throughout your business.
Infrastructure Maintenance
IT infrastructure can be complex, so we routinely update and test server operating systems, firewalls, switches and related network equipment.
Central ticketing system
At Xenex Systems we use a range of tools which integrate into our ticketing system. Centrally we can receive remote monitoring alerts, manage maintenance schedules, operate the help desk, assist with change management and escalation.

How you can leverage Xenex Systems for your business

Experience interactive technical support advice from help desk and engineers who have experience and knowledge of your business.
IT support and redundancy levels
  • Skilled technicians are available to assist via phone and remote interactive support ensuring your systems run with stability and efficiency
  • Leveraging our high technical capabilities
Integrated With Your Team
  • We effectively integrate our help desk systems with your business processes
  • Ensure all requests are tracked and actioned correctly and in a timely manner
Productivity
  • We will identify potential gaps in your company’s approaches and create a foundation that drives high-quality data and, from this, more informed decision-making
  • As your partner, we will proactively manage your IT environment and control the associated costs
Monitoring
  • Our remote monitoring and management agents run on your network notify our service desk when potential issues may arise
  • Help Desk technicians and engineers are made aware and promptly act if needed
Regular Meetings
  • Access to accurate reporting and metrics to ensure you’re provided the highest quality of service
  • Scheduled as frequently as you request
Track Support Request
  • Log tickets through our online portal or email our support team
  • Remote management and maintenance platform

Jump On Board!

The onboarding process does not have to be difficult or complex.
Step 1
Contact us and tell us about your business processes and requirements.
Step 2
If we’re a match, we’ll come out to your business to provide a no-cost audit.
Step 3
Full network infrastructure drawings and mappings are provided to you.
Step 4
We’ll make you a project and upgrade path recommendation proposals.
Step 5
Fixed cost or non-fixed cost support agreement options tailored to suit your business.

Get your free assessment today

Send us a message about our services and we’ll be back with you very soon.