We’ve seen a lot of things change in the last few years, including the ways we work. From the introduction of new technologies and artificial intelligence, as well as a massive rise in hybrid and remote work. With this in mind, it’s important for organisations to consider ways to keep their communications adaptable and streamlined, which is where software-based phone systems come into play.
3CX, while not as recent of a development as artificial intelligence, is a technology that many organisations are considering, researching and keeping an eye on as a way to keep things running smoothly and efficiently. This is particularly relevant given the amount of change across businesses today.
What is 3CX?
3CX is a software-based phone system that uses voice over internet protocol (or VoIP) technology. This basically means it accesses software online to make calls, rather than using a standard telephone line. That’s not where the line is drawn with its capabilities though. 3CX is an internet protocol private branch exchange (or IP PBX), which allows for audio and video calls, as well as chat functionality, all in one platform.
3CX can also be used as a type of hosted phone system, so that calls don’t only need to be made from within an office environment, which makes it a great solution for organisations who offer remote working options for their team.
No matter how you use 3CX, it can be completely tailored to your organisation and needs with Xenex Systems, while also being a cost-effective way to modernise your communication system.
How to Know if 3CX is Right for You
There are no pre-requisites for transitioning to a software-based phone system like 3CX; organisations in any industry can benefit. It really just comes down to this – if you’re after a unified communications solution that is affordable, flexible, scalable, mobile and secure, this is something you should look into. Given the benefits, this type of phone system is one that has the ability to benefit small and medium-sized enterprises, as well as growing businesses, greatly.
Can 3CX Be Set Up and Installed Easily?
Without getting into the weeds, 3CX is a system and solution that can be set up and installed relatively easily, especially with the assistance of an experienced partner. Typically, a 3CX setup and installation forms part of a bigger process, especially if you’re looking to streamline IT and communications systems within your organisation.
How would we do it at Xenex? We’d kick things off with an IT audit, which would give us a solid understanding of your existing systems and processes, before we talk through and plan the transition to this software-based phone system. As mentioned earlier, this is a solution that can be completely tailored to the requirements of your organisation, so we’ll map this out with you too.
Once your 3CX phone system has been implemented, we’ll ensure your team is trained in how to use it, as well as provide ongoing support if this is something that’s needed.
If you’re considering a 3CX phone system, or you’d like to chat through your requirements a little more, you can contact us today and book a complimentary, no-obligation IT systems audit.