We’re in the midst of a phone system revolution in Australia. More and more of our clients, and Australian SMBs in general, are taking note of the benefits that are possible and taking action.
The size of the global mobile VoIP (Voice over Internet Protocol) market has just about doubled since 2020 (Statista, 2023) and this growth feels about right in our neck of the woods too.
Xenex Systems has been seeing VoIP popularity skyrocket recently, for a number of reasons. With so many businesses chasing opportunities to bolster their bottom line and build operational efficiencies, VoIP is a clear business improvement worth implementing.
Let’s explore these reasons in more detail.
- Cost Efficiency: The consistent craving
We can’t think of a customer in our history who hasn’t been excited by cost efficiencies. We’re not just talking about “cheap” but we’re referring to the smart choices, where you’re not just peeling back features to cut cost. It’s where you’re considering what really makes sense for your business and being open to the best in field technology.
VoIP offers unparalleled cost efficiency, and this is the primary reason businesses are adopting it at scale. Traditional phone systems are expensive to set up and maintain, thanks to substantial costs associated with hardware, installation as well as ongoing maintenance. VoIP on the other hand leverages existing internet infrastructure which massively reduces your initial setup costs. Gold star!
Some reports suggest businesses save an average of 30% to 50% on phone costs by switching to VoIP, and these costs are expected to continue DEclining into the future, by as much as 5% a year (Tech.co, 2023). Wouldn’t it be nice if more business costs were actually going backward, too?
- Flexibility & Scalability: Adapt to changing needs
In our customer-centric world, flexibility is what can set you apart from the competition. This goes for all elements of your business and the flexibility of VoIP partners perfectly with the required flexibility of today’s teams.
It’s been said that just by adopting a VoIP system, you could save 32 minutes of phone calls a day, per team member (Infranet Group, 2014) simply down to improved availability by being able to take calls from anywhere, as well as added phone system features that can streamline mundane tasks.
- Advanced Features & Integration: Productivity Plus
What’s the difference between VoIP and just using a mobile? VoIP offers layers and layers of additional functionality to support organisations and teams to do their best, most productive, work. Advanced features can include video conferencing, voice to email transcription, as well as call analytics. All these elements play together to create a more collaborative and streamlined work environment – one that people are more eager to remain a part of.
There is plenty of data to show that better availability and use of technology can improve productivity (Australian Government, 2023). Given phones are a common systems used across most staff in a business, the opportunity to improve in this space should be a top priority for Australian SMBs.
VoIP is just another way to use technology for smarter business. With recruitment challenges and operating costs escalating, there are areas of the business that we can control. That’s why we’re putting the spotlight on communications systems, in particular VoIP. Save money, improve productivity, and retain the flexibility to adapt and scale as you need to. How many wins do you need?
If you’d like to learn more about potential savings and improvements that could benefit your business, contact us today for a free audit. We’d love to chat.