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Using IT technology to improve the medical practice experience20 Sep 2022

Technology has advanced exponentially in recent years and we continue to see huge investment and advancement on the IT front every year. When it comes to the medical industry, many of the improvements in IT-related fields can have a profound impact on improving the experience of both medical professionals and patients alike.

So what are the main ways that technology is improving the experience of all parties within the medical field?

Cloud-based telephone systems:

With the medical field having to change drastically in the last few years due to the pandemic, health care as we knew it has diversified to allow for remote health care. Telehealth has now become mainstream for consultations, with patients being able to participate in telephone or video call consultations rather than having to present themselves in person to the medical practice. Many practices are also using telehealth consultations as a way of allocating patients to the correct physician and facility.

Xenex hosts cloud-based phone systems and provides cheap call rates to medical centres. Medical centres typically have a high volume of both inbound and outbound calls. When doctors and supporting staff found themselves in a position where they needed to be able to work from home, telehealth structures became a necessity.

At Xenex, we found that our medical clients (doctors and supporting staff) using our phone systems were already prepared to work from home when required. Our clients that did not have this functionality initially have quickly removed their existing onsite phone system and deployed our solution utilising the 3CX product.

Remote cloud-based servers:

Another impact that IT-related improvements have had on medical practices is the ability to store their information remotely without the need for onsite server systems.

At Xenex, we pride ourselves on saving medical practices a lot of time and money by eliminating the need for them to purchase and maintain onsite server systems. In the past, the majority of medical facilities had multiple websites and portals with one primary server site. Reliance on that primary site’s power, Internet, physical security, and network security meant that, in many cases, that site was prone to outages. When the primary site was down, this had a knock-on effect, and all sites that were connected would go down as well.

By using Xenex cloud, medical clients can limit equipment onsite, minimise capital expenditure and enjoy an IT and phone hosting environment which has over 99.99% uptime to date. This system also allows medical practices to leverage Xenex’s server cluster infrastructure and redundant connectivity links. Each site connects to the Xenex cloud individually, removing the reliance on one primary site. Client sites also have failover communication links, allowing them to continue trading if their primary communication link fails.

Switching to a provider that specialises in medical IT services means switching to a safer, more secure, and more direct IT environment. Be in touch with us today for a free audit.

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